Insurance Reference Services Limited (IRS)

Insurance Reference Services Limited (IRS) is a member-based organisation supporting Australian general insurance company members with understanding policy holder claims history, for the purpose of supporting claims management, claims investigation, loss assessment, fraud detection and risk underwriting.

IRS’s sole purpose is to manage, for the benefit of its Australian insurance company members, the IRS claims database, which comprises 10 years of motor and home claims information of approximately 11 million individuals and 700,000 businesses in Australia. The IRS claims database holds 22 million de-duplicated claims in a secure environment with some 600,000 claims updates received monthly from IRS members.

In particular the claims database highlights:

Previously denied, withdrawn, or cancelled claims

Multiple or unusual claim patterns

This knowledge enables insurers to efficiently assign investigation resources, resulting in targeted and faster investigative processes and claims handling, while playing a pivotal role in identifying claims fraud and validating underwriting risk.