1. How IRS collects your personal information?
We collect your personal information either;
- from you as a visitor to our website at www.insurancereferenceservices.com.au (Website) or when you contact us via email, telephone or in person;
- from IRS Members disclosing an individual’s personal information to us as part of the IRS Database.
We collect personal information (including sensitive information) directly from you through your use of the Website and when you contact us by email, telephone, in person or otherwise in connection with our services, functions or activities.
2. What kinds of personal information and sensitive information do we collect about you?
The kinds of personal information that we collect about you includes your contact details, employment history, date of birth, driver’s license number, details of insurance claims, as a third party involved in any claim, and other information that is relevant to our functions or activities.
We may also collect, hold, use or disclose sensitive information about you such as mental and physical health, disability, racial or ethnic origin, criminal convictions or religious or political affiliation, either directly from you with your prior consent or from IRS Members or from third parties in connection with processing and dealing with information received from the public to help combat insurance fraud.
3. How do we use your personal information?
The IRS only holds, uses and discloses personal information for purposes directly related to its functions or activities and for which the information was originally collected or, otherwise, in accordance with the Privacy Act.
We also collect personal information, such as that referred to in section 2 above, about you from IRS Members for the purposes managing the IRS claims database (IRS Database) which is operated by third parties engaged by IRS to assist IRS Members with the:
- prevention of insurance fraud where the intent in using the IRS Database is to provide added information to confirm the accuracy of information provided by applicants;
- management of insurance claims where the intent in using the IRS Database is to analyse claims and the management of claim payments;
- management of claims investigation and loss assessment processes;
- validation of prior claim disclosure at time of quotation and assessment of underwriting risk where the intent in using the IRS Database is to provide complete information to enable insurers to assess material and moral risk;
- benchmarking analysis to show how an individual IRS Member is performing against industry norms (not against named IRS Members or named persons); and
- identity verification.
4. Who has access to your personal information?
The use and disclosure of the personal information in the IRS Database is restricted to:
- authorised employees and representatives of IRS including those engaged in underwriting, fraud detection, investigation, loss assessment and claims management;
- IRS Members by way of access to the IRS Database to support claims management, claims investigation, loss assessment, fraud detection and validate risk underwriting;
- Federal, State or Territory police authorities and government bodies/agencies as authorised or required by law or a court or tribunal order;
- Government agencies that are an enforcement body (being a Federal or State authority that is responsible for administering, or performing a function under a law that imposes a penalty or sanction or a prescribed law) by Legally Enforced Access (LEA) being requests for relevant claims history made to IRS by police authorities, a crimes commission, a royal commission, regulators, and by court order;
- other third parties, including the Service Provider; and
- an individual in relation to their own ‘My Insurance Claims Report’ which can be viewed at www.insurancereferenceservices.com.au/about ; and
- otherwise as authorised or required by law or a court or tribunal order.
The disclosure of personal information in the circumstances outlined in sections (1)-(7) above will include the disclosure of your sensitive information.
We do not knowingly disclose your personal information to any overseas recipients.
We may use "cookies" on the Website. A cookie is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser but not you. Individuals can disable their web browsers from accepting cookies. If you do so, you can still access the Website, but not all services may be available.
6.Security of your personal information
We hold personal information in an online database managed by our third party (the Service Provider). We may also hold electronic copies of documents containing personal information (e.g. queries, complaints, forms and other relevant documents) in an online database.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we will take reasonable steps to protect your personal information we cannot guarantee or warrant the security of any personal information you transmit to us via the internet. We also take reasonable steps to protect your personal information once it reaches us.
7. Accessing and correcting your personal information held by the IRS
You may access your personal information held by us by ordering your own ‘My Insurance Claims Report’ at http://insurancereferenceservices.com.au/about.
You may make or seek access to and/or correction of your personal information, by contacting us by email IRS@insurancecouncil.com.au, your insurer in relation to personal information concerning an insurance claim or the Service Provider on 13 23 33 or +61 39828 3200.
If we do not agree to provide access to your personal information or to amend or annotate your personal information we hold about you, you may seek a review of our decision with the Office of the Information Commissioner (OAIC) as set out below.
Our Privacy Officer will investigate the issue and determine the steps to be taken to resolve the complaint and we will notify you in writing if we require any additional information and also of the outcome of the investigation. A written response will usually be provided within 30 days of receipt of the complaint by IRS.
If you are not happy with the outcome of our investigation you can complain to the OAIC, please see their contact details at www.oaic.gov.au.